Your Terms and Subscriber Notices

When you sell memberships through Benecaster’s built-in membership, you are the business your subscribers are paying. The terms they agree to, the notices they receive, and the laws that apply to them are yours to set and to follow. Benecaster does not write terms for you and does not take responsibility for them.

This page lists things worth thinking about. It is not legal advice and it contains no wording to copy. Talk to an attorney who knows the rules where you and your subscribers live.

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What Benecaster Does and Does Not Do

Benecaster collects payments through your own Stripe account and sends the billing emails described in Built-in Membership Billing Emails. It does not publish a terms page for your show, review the terms you write, or check that your notices meet any law.

WordPress has a built-in tool for a privacy policy (Settings → Privacy), and Benecaster adds suggested text to it. There is no equivalent for terms of service, so you will need to write or commission your own and link to it from your subscribe page.

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Points to Think About With Your Attorney

What subscribers are agreeing to. How and when they accept your terms, and whether that is recorded. Many podcasters link the terms next to the subscribe button.

Renewal and cancellation. How often a subscription renews, how a subscriber cancels, what happens to access when they do, and whether you offer refunds. Some places have specific rules for subscriptions that renew automatically.

Changing prices. Whether your terms allow you to change a price, how much notice you give, and which renewal the new price first applies to. Some jurisdictions require notice before an increase reaches an existing subscriber, and the period varies. A subscriber who receives notice should have a fair chance to cancel before the new price applies.

Where your subscribers live. Consumer rules depend on the subscriber’s location as well as yours. If you have listeners in several countries, ask which rules matter for you.

Tax. Whether you collect sales tax or VAT, and how prices are shown. See Tax and VAT on Podcast Subscriptions.

Privacy. What you collect about subscribers and how you describe it in your privacy policy.

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Keeping Your Notices Consistent With Your Terms

Whatever your terms say, make sure what you send matches. If your terms promise 30 days’ notice of a price increase, your billing notices need to give it. If they say you may change prices at any time, say so plainly rather than leaving subscribers to find out from their next charge.

Review your terms whenever you change how your memberships work: a new tier, a new billing cadence, a new price policy.