Subscriber Detail Panel
The subscriber detail panel slides in from the right when you click a subscriber row in the subscriber list, or when you choose View details from the row’s actions menu. It shows everything about that subscriber’s current access and gives you controls for the most common admin tasks.
What the Panel Shows
Token prefix — the first 8 characters of the subscriber’s current feed token, shown as read-only. Useful for support conversations (“what does the beginning of your feed URL look like?”) without exposing the full token.
Feed URL — the subscriber’s full private feed URL with a Copy button. Copy it to share via email or support channel if the subscriber needs their URL directly.
Last feed access — when the subscriber’s podcast app last polled the feed. If this is blank, the subscriber has never accessed the feed — their app setup may be incomplete.
Tier — the subscriber’s current membership tier as mapped in Benecaster.
Join date — when the subscriber’s first token was generated.
Actions
Reset Feed URL
Opens a three-choice dialog:
- Cancel — closes without making any changes
- Reset only — generates a new token and invalidates the old one, without sending an email. Use when you’re going to forward the new URL manually.
- Reset and send email — generates a new token, invalidates the old one, and sends the subscriber a token reset email with their new feed URL and podcast app deep links
The subscriber must update their podcast app with the new URL — their app will stop receiving episodes the next time it polls. See Resetting a Subscriber’s Feed URL for guidance to share with subscribers.
Send Email
Available for future messaging integrations. Currently a stub — shown in the panel for reference.
Change Tier
Moves the subscriber to a different tier. A dialog lets you:
- Select the destination tier
- Optionally send the subscriber a tier change notification email
The change updates the subscriber’s token record in Benecaster. It does not change their membership in your membership plugin — if your bridge syncs on the next subscription event, a mismatch may revert the change. Use this for manual corrections. See Changing a Subscriber’s Tier for details.
Revoke Access
Removes this subscriber’s feed access immediately. A confirmation dialog lets you opt to send the subscriber a notification email. Their subscription in your membership plugin is not affected — only their Benecaster token is revoked.
After revocation, the subscriber is removed from the active subscriber list. If their membership plugin subscription is still active, Benecaster will regenerate a token the next time their subscription event fires.
See Revoking Access for more on when to use this.
Add-on Extension Points
Add-ons can extend the detail panel using the BenecasterSubscriberDetailAfter SlotFill slot — content added here renders below the token section. The Analytics Dashboard add-on uses this to show a per-subscriber feed engagement summary.
