Subscriber Detail Panel

The subscriber detail panel slides in from the right when you click a subscriber row in the subscriber list, or when you choose View details from the row’s actions menu. It shows everything about that subscriber’s current access and gives you controls for the most common admin tasks.

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What the Panel Shows

Token prefix — the first 8 characters of the subscriber’s current feed token, shown as read-only. Useful for support conversations (“what does the beginning of your feed URL look like?”) without exposing the full token.

Feed URL — shown shortened (…?token=<8-char prefix>...), with no copy button. A note explains it’s shortened for security and won’t work in a podcast app. No admin screen shows a subscriber’s working URL. If the subscriber has lost theirs, use Email link (below), which sends them the one they already have. Reset only if the URL has leaked.

Last feed access — when the subscriber’s podcast app last polled the feed. If this is blank, the subscriber has never accessed the feed — their app setup may be incomplete.

Tier — the name of the subscriber’s current plan, from Benecaster → Memberships → Tiers on a built-in-membership show, or from your membership plugin.

Join date — when the subscriber’s first token was generated.

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Actions

Email Link

Emails the subscriber the feed URL they already have, as a Feed Link email with podcast app buttons. Nothing is reset, so their podcast app keeps working. This is the answer to “I’ve lost my feed link”.

• You won’t see the URL. The panel confirms with a partly hidden address: “Sent to d•••@example.com. Nothing was reset — their podcast app is unaffected.”
• It sends even when the show’s Feed URL reset email is switched off. That switch covers emails Benecaster sends on its own; this one you asked for.
• For some subscribers it refuses and sends nothing, saying Benecaster can’t recover their feed URL. Their link was created before Benecaster kept a recoverable copy, or the site’s encryption key has changed. That is expected. A reset is the only option for them.
• If the subscriber’s account has no email address, it says so and sends nothing.

Reset

For a URL that has been shared or exposed. Clicking Reset opens the Reset feed token? dialog, which explains that the subscriber will have to remove the podcast from their app and add it again, losing their place in every episode and any downloads, and points you to Email link if the URL was only mislaid. It offers three choices:

• Cancel — closes without making any changes
• Reset only — generates a new token and invalidates the old one, without sending an email. Use when you’re going to forward the new URL manually — you’ll see it once, right after the reset (below).
• Reset and send email — generates a new token, invalidates the old one, and sends the subscriber a token reset email with their new feed URL and podcast app deep links. Greyed out, with a note, when the show’s Feed URL reset email is switched off (Show Settings → Subscription → Welcome and Feed URL Emails) — only Reset only is available then; send the new URL yourself.

Either button shows the new URL once, right after the reset: a block appears under the Feed URL row with the full working URL and a Copy new feed URL button, worded to say whether an email was actually queued. This is the only time and place the working URL is ever shown — it disappears for good as soon as you close the panel or open another subscriber’s, so copy it now if you need it (for example, to paste into a support reply).

The subscriber must remove the podcast from their app and add it again with the new URL. Their app stops receiving episodes the next time it checks the old one. See Resetting a Subscriber’s Feed URL for guidance to share with subscribers.

Send Email

Available for future messaging integrations. Currently a stub — shown in the panel for reference.

Change Tier

Moves the subscriber to a different tier. A dialog lets you:

• Select the destination tier
• Optionally send the subscriber a tier change notification email

The change updates the subscriber’s token record in Benecaster. It does not change their membership in your membership plugin — if your bridge syncs on the next subscription event, a mismatch may revert the change. Use this for manual corrections. See Changing a Subscriber’s Tier for details.

Revoke Access

Removes this subscriber’s feed access immediately. A confirmation dialog lets you opt to send the subscriber a notification email. Their subscription in your membership plugin is not affected — only their Benecaster token is revoked.

After revocation, the subscriber is removed from the active subscriber list. If their membership plugin subscription is still active, Benecaster will regenerate a token the next time their subscription event fires.

See Revoking Access for more on when to use this.

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Add-on Extension Points

Add-ons can extend the detail panel using the BenecasterSubscriberDetailAfter SlotFill slot — content added here renders below the token section. The Analytics Dashboard add-on uses this to show a per-subscriber feed engagement summary.