Troubleshooting

Find the symptom that matches what you are seeing, and the page will take you from cause to fix. If nothing here fits, contact support.

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Feeds and Subscribers

• Subscriber Can’t Access Their Feed
• Feed Showing Wrong Episodes
• Token Reset Not Working
• Invalid Feed Token Security Alerts
• Sudden Drop in Subscriber Count

Emails

• Emails Not Sending
• Why Are My Episode Emails Sending Slowly?

Connection and License

• License Activation and Connection Issues
• Troubleshooting: Site Connection
• Membership Plugin Not Connecting

Performance and Scheduling

• Slow Feeds or Feed Loading Errors
• Site Performance and Resource Usage
• Cron Isn’t Firing on Time

Shows

• Troubleshooting Shows

For Developers

• Developer and Testing Tools — reset and testing controls for development and staging sites