Changing a Subscriber’s Tier

Benecaster normally tracks subscriber tiers automatically through your membership plugin — when a subscriber upgrades or downgrades in MemberPress, WooCommerce, or another bridge, Benecaster updates their token tier on the next subscription event.

Occasionally you need to correct a tier manually — for example, if a subscriber was incorrectly mapped, or if you want to grant temporary access to a higher tier outside the membership system.

Changing a Single Subscriber’s Tier

From the subscriber detail panel, click Change tier. A dialog appears:

Select the destination tier from the list of configured tiers
Optionally tick Send notification email to send the subscriber a tier change email
Confirm

The change takes effect immediately. The subscriber’s feed will include the episodes available at their new tier on the next poll.

Important: This change updates Benecaster’s token record only. It does not change the subscriber’s plan in your membership plugin. If your bridge syncs on the next subscription event (payment renewal, plan change), the sync may revert the Benecaster tier to match the bridge — or not, depending on your bridge type and configuration.

Use admin tier changes for corrections and temporary grants, not as a substitute for managing subscriptions in your membership plugin.

Bulk Tier Changes

From the subscriber list, check the rows you want to change and select Change tier from the bulk action bar.

A dialog lets you:

Choose the destination tier
Choose whether to send a notification email to each subscriber

The maximum per operation is 200 subscribers. For larger batches, filter the list and run in stages.

A benecaster_subscription_tier_changed action fires for each subscriber whose tier changes. If you have add-ons or custom code hooked to this action, they’ll fire for every subscriber in the batch.

Notification Email

Ticking “Send notification email” queues a tier change email to each affected subscriber. The email shows:

Their previous tier name (struck through)
Their new tier name (bolded)
A link to their account page

The email is sent through Benecaster’s standard email queue — delivery follows your configured sending rate. If you’re changing tiers for many subscribers at once, emails will go out over time rather than all immediately.