Support Mode

Support Mode is a diagnostic tool in Settings → Tools that temporarily increases Benecaster’s internal logging verbosity and gives you a one-click way to send a snapshot of that log to the Benecaster support team.

Enabling Support Mode

Go to Settings → Tools → Support Mode and toggle Support Mode on. While active, Benecaster writes more detailed entries to its internal debug log — step-by-step notes on feed requests, license validation responses, bridge queries, and other system activity that is too verbose to leave on permanently.

Support Mode auto-disables after 7 days. The settings screen shows the scheduled disable date while Support Mode is on. You can disable it manually at any time by toggling it off.

Sending a Diagnostic Log

Once Support Mode has been on long enough to capture the behavior you’re troubleshooting, open Settings → Tools → Support Mode and click Send diagnostic log to Benecaster support.

The button bundles the most recent log entries and sends them to the Benecaster support team. When the send succeeds, the screen displays a reference identifier — a short code like DIAG-20260621-A3F9.

Sending a log does not open a support request. It files the snapshot where our team can retrieve it; it does not tell anyone to go and look. Send the log, then contact support and quote the DIAG- code. If you send a log and wait, nobody knows you are waiting.

The send button never fires automatically. No log data leaves your site until you click it.

What Is Sent

The diagnostic snapshot includes:

What is never sent:

• Your license key (the log identifies your site by a one-way hash of the key, not the key itself)
• Episode content or audio files
• Subscriber names, emails, or feed URLs
• Any payment data

After Getting Help

Turn Support Mode off when you’re done. The extra logging doesn’t affect site performance, but it does increase the size of the debug log table over time.

Notes

• Support Mode only increases log verbosity for Benecaster’s own internal logger. It doesn’t enable WP_DEBUG or affect other plugins.
• The 7-day auto-disable cron fires as a one-shot WordPress cron event. On sites where WP-Cron is handled by a server cron job rather than page-load triggering, the event fires at the next scheduled run after the 7-day mark.
• Add-ons can respond to the Support Mode lifecycle and enable their own verbose logging in parallel. See the benecaster_support_mode_enabled and benecaster_support_mode_disabled action hooks.