What happens if my payment fails?

If a renewal payment fails, you have 30 days to resolve it. During that window, your private subscriber feeds keep working exactly as they do when your account is in good standing — nothing changes for your subscribers. New token generation stops, so no new subscribers can be added while the grace window is open.

Benecaster sends a payment failure notice immediately and follows up with reminders throughout the 30-day window. Your WordPress dashboard also shows an admin notice with a link to update your billing.

If payment isn’t resolved within 30 days, subscriber feed tokens are deactivated. Private feeds go dark — subscribers won’t receive episodes on their next sync. Your public feed keeps working throughout, along with your episodes and show pages — only private subscriber delivery stops. If payment clears at any point — even after the 30-day window — tokens restore automatically and subscribers resume private access without any action on their end.