What happens if my add-on payment fails — do I lose my plan?

No. Your plan and your add-on subscriptions are independent. If an add-on renewal fails, only that add-on lapses — your plan continues normally.

A failed payment does not switch the add-on off. You’ll get a payment failure notice, and the add-on keeps working while the card is retried — so a card that expired over the weekend doesn’t take features off your site before you’ve had a chance to look at it.

Update your card from your account and the next retry goes through. The add-on only stops working if the retries run out and the subscription is cancelled — that is the point its features are switched off, not the first failed charge.

Contact support if you need an add-on reinstated after sorting out a billing issue.